Your visual health first: general conditions of sale of contact lenses
With your order, you confirm that you:
- have used the same contact lenses as recommended by your specialist for at least 6 months without any problems.
- have been examined by a licensed contact lens optician or ophthalmologist within the past 12 months and no complications with contact lens wear have been noted.
- Stop wearing contact lenses immediately if complications arise and get checked by a licensed contact lens optician or ophthalmologist right away.
We cannot be held responsible for any complications, pain or other problems.
Data protection:
More-Lenses respects the privacy of its customers. No personal information will be sold, rented, lent or transmitted to third parties.
Guarantee:
More-Lenses is a Swiss online service managed from Switzerland by a qualified optician and contact lens adapter.
More-Lenses delivers only quality products from renowned manufacturers. Our priority is the satisfaction of our customers and our goal is to provide you with an impeccable service at an attractive price.
More-Lenses offers you a 15-day exchange guarantee.
More-Lenses makes every effort to provide as complete product information as possible (e.g. water content, weight, packaging illustration etc.). However, we recommend that you always consult the package insert.
Description of the offer / Illustrations:
More-Lenses strives to describe the items as accurately as possible. More-Lenses uses the original data of the manufacturers and dealers for this purpose and accepts no liability for any inaccuracies in this information. Illustrations of products may differ from reality. Especially with colored lenses, it is important to take into account your own eye color. In addition, we make every effort to keep the packaging photos of our suppliers up to date, but we cannot provide any guarantee for packaging changes.
Bestseller pages:
More-Lenses helps you to find the best sales on its website and in the store on the pages called Best Sellers. In no case are these indications criteria for choosing lenses for your eyes. These pages will help you to find the best selling lenses more quickly.
Modifications:
More-Lenses makes every effort to keep detailed information and product illustrations up to date. However, changes by the manufacturers may occur without notice.
Means of payment:
More-Lenses offers various means of payment via secure payment companies:
- by credit card via the Wallee AG platform
- via the Twint application
- via Postfinance
- by payment slip via Swissbillig, transaction fee CHF 2.5
- on delivery to the store via Art Optique Pully SA
Remboursement de vos lentilles de contact par votre assurance de base/complémentaire :
Afin d’obtenir un remboursement de votre assurance de base (sur ordonnance médicale) et/ou complémentaire (sans ordonnance) de vos lentilles de contact, la facture doit obligatoirement porter le nom, prénom et adresse du bénéficiaire.
D’un point de vue comptable, il n’est pas possible de modifier une commande unique pour la rééditer en plusieurs factures avec différentes identités.
Vous pouvez télécharger votre facture depuis votre compte client.
Commande:
Lorsque vous choisissez votre type de lentilles de contact et votre correction oculaire, vous êtes lié par contrat. Nous déclinons toute responsabilité si vous commettez une erreur de commande. Nous échangerons à vos frais vos lentilles en cas d’erreur de commande. Nous ne remboursons aucune commande.
Ownership:
The goods delivered remain the property of Art'Optique Pully SA until the order and delivery have been completed. Changes of address must be communicated to us without delay; otherwise, the customer will assume the costs of address searches.
Delivery:
Vous pouvez choisir une livraison en PostPacEconomy (7.30CHF de frais) ou une livraison au magasin (3.50CHF).
La commande de produits d’entretien implique un supplément (7.30 CHF de frais) à votre commande de lentilles de contact. Deux envois sont en général effectués.
Les frais de port PostPacEconomy sont offerts pour toutes les commandes à partir de CHF 180-.
The delivery is ensured according to the services of the Swiss Post. The merchant site declines all responsibility for non-received shipments. Upon receipt of the goods, please check that they are complete and intact. If you have a complaint about the damage of a package, please send us an e-mail immediately to contact@morelenses.ch. The information about the lenses you have ordered is binding.
Delivery times:
Les délais prévisionnels de livraison sont donnés à titre indicatif pour chaque boite de lentilles commandés.
They vary according to each manufacturer as follows for any order placed before 11am:
- disponibilité au magasin dès le lendemain (24heures) pour toutes les lentilles de marque Alcon.
- availability in the store the day after (48 hours ) for all other brands of lenses.
- 1 week to 3 weeks availability for boxes of 3 lenses and custom made lenses from CooperVision
- pour une livraison à votre adresse, les lentilles et produits d’entretien de marques Alcon, CooperVision et Johnson&Johnson sont directement envoyées depuis le stock du fournisseurs en PostPackEconomy: entre 5 et 9 jours ouvrés chez vous.
- for all lenses, orders are processed and shipped Monday through Friday
- we do everything possible to serve you as quickly as possible
Delivery address:
The customer is obliged to provide a valid delivery address at the time of ordering. If the customer provides an incorrect address, we shall not be obliged to forward the order to the correct address at our expense. The customer shall bear the additional costs of forwarding the order to the correct address.
Satisfaction guarantee:
Nous acceptons de reprendre et d’échanger sous 15 jours tous les produits achetés dans leur état d’origine et dans leur emballage scellé. En ce cas, les frais de port des produits retournés sont à la charge de l’acheteur (retour et renvoi: 8.50 CHF quelque soit le montant de la commande). Sont expressément exclus de cette règle : tous les produits d’entretien pour lentilles, toutes les lentilles de contact de couleur et fabriquées de manière individuelle ainsi que tout autre accessoire comme les lunettes de vue ou les lunettes de soleil. Toute commande validée est due.
Claims:
Contact lenses for which a complaint is made must be returned to us in a container suitable for contact lenses and in a suitable storage solution.
The batch number, customer number and order number must also be indicated, as well as the correction of the lens. Only then can our supplier process the complaint.
Complaints about contact lenses that have dried out cannot be processed. No defect can be shown anymore.
The shipping costs for the return of the goods are at the customer's expense.
Price:
All our prices are in Swiss francs CHF and include 8.1% VAT.
Only Swiss law is applicable. The place of jurisdiction is the domicile of the consumer.
Special remarks:
We expressly reserve the right to change our prices and products as well as our delivery conditions at short notice.
We thank you for reading our terms and conditions carefully and wish you a nice day.
Art'Optique Pully SA
www.more-lenses.com
CP 381
rue de la poste 7
1009 Pully
+41.21.728.05.05
e-mail address: contact@morelenses.ch
CHE-110.057.568 VAT